Cartier Service Advisor

King of Prussia • USA

Friday, May 16, 2025

Cartier, a distinguished entity within the Richemont Group, is renowned for its commitment to diversity and inclusion, fostering an environment where creativity thrives. As a leader in the luxury goods sector, Cartier prides itself on a workforce that mirrors the diversity of its clientele, ensuring a rich tapestry of perspectives and ideas. The brand is dedicated to delivering excellence through a team that is as varied and dynamic as the communities it serves.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and exceeding client experience expectations.
2. Meet or exceed service timeframes and client expectations for follow-up.
3. Understand client needs and discuss appropriate solutions.
4. Communicate and respond to client inquiries with strong technical knowledge of services.
5. Execute Cartier Service Policies to provide a Maison-appropriate client experience.
6. Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
7. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to recommend services and products.
9. Partner with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening/closing.
12. Support Boutique projects such as inventory, organization, and restocking supplies.
13. Maintain proper visual standards and product maintenance in display cases.

1. 2 to 5 years of experience in luxury retail, service, or hospitality.
2. General knowledge of timepiece movements and jewelry preferred.

1. Availability to work retail hours, including weekends.
2. Ability to work in a fast-paced retail environment.
3. Proficiency in MS Office; SAP knowledge preferred.
4. Additional language skills (Mandarin, Portuguese, Russian) are a plus.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Attention to detail with the ability to multitask with precision.
8. Professional appearance, manner, and demeanor.

2 to 5 years of experience in luxury retail, service, or hospitality environments is required.

College degree preferred.

Base hourly rate between $20 - $27, negotiable based on skills and experience.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, employee assistance program, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Cartier fosters a culture of inclusivity and creativity, encouraging employees to contribute to a dynamic and diverse environment. The brand supports work-life balance and community engagement, ensuring employees feel valued and empowered to make a difference.