Cartier Service Advisor

Dallas • USA

Thursday, April 10, 2025

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. Cartier North America prides itself on fostering a diverse and inclusive workforce, believing that such an environment fuels creativity and excellence. The company is committed to reflecting the diversity of its clientele and communities in its workforce.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and surpassing client experience expectations.
2. Meet or exceed service timeframes and client expectations for follow-up.
3. Understand client needs and discuss appropriate solutions.
4. Communicate and respond to client inquiries with strong technical knowledge of service explanations.
5. Execute Cartier Service Policies to provide a Maison-appropriate client experience.
6. Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
7. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to recommend service and product sales.
9. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening and closing.
12. Support Boutique projects such as inventory, organization, and restocking of supplies.
13. Maintain proper visual standards and product maintenance in display cases.

1. 2 to 5 years of experience in luxury retail, service, or hospitality.
2. General knowledge of timepiece movements and jewelry preferred.

1. Availability to work retail hours, including weekends.
2. Ability to work in a fast-paced retail environment.
3. Proficiency with computers and the internet.
4. Experience with MS Office; SAP knowledge preferred.
5. Additional language skills (Mandarin, Portuguese, Russian) are a plus.
6. Excellent interpersonal and communication skills.
7. Strong understanding of customer service needs and priorities.
8. Attention to detail with the ability to multitask with precision.
9. Professional image in appearance, manner, and demeanor.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Base hourly rate between $20 - $27, negotiable based on skills and experience.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Cartier North America is dedicated to creating a workplace that embraces diversity and inclusion, fostering an environment where creativity and knowledge thrive. The company values the unique perspectives of its employees and is committed to crafting a future where excellence is achieved through collaboration and innovation.