Cartier Service Advisor

Chicago • USA

Thursday, June 26, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and luxury goods. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the varied backgrounds and identities of its clientele. The company values creativity and knowledge, which are seen as key drivers of excellence and innovation.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and exceeding client experience expectations.
2. Meet or exceed service timeframes and client expectations for Maison-appropriate follow-up to service.
3. Understand client needs and discuss appropriate solutions with them.
4. Communicate and respond to client inquiries with strong knowledge of technical service explanations.
5. Execute Cartier Service Policies to provide a Maison-appropriate client experience.
6. Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
7. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to share recommendations with clients about service and product sales.
9. Partner with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening and closing.
12. Contribute to Boutique projects as needed, such as inventory, organization, and restocking of supplies.
13. Assist in the merchandising and daily maintenance of display cases, ensuring proper visual standards and product maintenance.

1. College degree preferred.
2. 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
3. General knowledge of timepiece movements and jewelry preferred.

1. Availability to work retail hours, including weekends.
2. Ability to work in a fast-paced retail store environment.
3. Proficiency in MS Office; SAP knowledge preferred.
4. Additional language skills (Mandarin, Portuguese, Russian) are a plus.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and customer priorities.
7. Attention to detail with the ability to handle multiple tasks simultaneously and with precision.
8. Ability to project an approachable and professional image in personal appearance, manner, and demeanor.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Target salary will be $26-$29 per hour.

Cartier, as part of Richemont, offers a comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees enjoy paid time off, wellness reimbursement benefits, and access to an employee assistance program. Volunteer days off are provided to support community initiatives.

Cartier North America is dedicated to creating an inclusive and empowering environment where diversity is celebrated. The company strives to reflect the diversity of its clients and communities, fostering a workplace where creativity and knowledge thrive.