Cartier Service Advisor

Boca Raton • USA

Tuesday, June 17, 2025

Cartier, a distinguished name in luxury, operates under the esteemed Richemont Group, a global leader in the luxury goods industry. Embracing diversity and inclusion, Cartier North America is committed to fostering a workforce that mirrors the diverse clientele and communities it serves. This dedication to inclusivity fuels creativity and innovation, driving the brand's pursuit of excellence.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and exceeding client experience expectations.
2. Meet or exceed service timeframes and client expectations with Maison-appropriate follow-up.
3. Understand client needs and identify appropriate solutions.
4. Communicate and respond to client inquiries with strong technical knowledge of services.
5. Execute Cartier Service Policies to provide an exceptional client experience.
6. Perform basic product services such as strap changes, bracelet sizing, steam cleaning, and cord changes.
7. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to recommend services and products.
9. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening and closing.
12. Participate in Boutique projects such as inventory, organization, and restocking of supplies.
13. Maintain visual standards and product maintenance in display cases.

1. 2 to 5 years of experience in luxury retail, service, or hospitality.
2. General knowledge of timepiece movements and jewelry preferred.

1. Availability to work retail hours, including weekends.
2. Ability to work in a fast-paced retail environment.
3. Proficiency in MS Office, with SAP knowledge preferred.
4. Excellent interpersonal and communication skills.
5. Strong understanding of customer service needs and priorities.
6. Attention to detail with the ability to multitask with precision.
7. Professional appearance and demeanor.

2 to 5 years of experience in luxury retail, service, or hospitality.

College degree preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to engage in community service with volunteer days off.

Cartier, as part of the Richemont Group, is dedicated to crafting the future with a focus on diversity, inclusion, and employee well-being. The company fosters an environment where creativity and knowledge thrive, driven by a commitment to excellence and a supportive workplace culture.