Cartier Sales Operations Manager

Cartier, a distinguished name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier benefits from the extensive resources and global reach of one of the world's leading luxury conglomerates. The brand is committed to excellence, innovation, and the highest standards of quality, offering a dynamic and rewarding environment for its employees.

1. Manage inventory and replenishment processes to align with stock targets and support sales objectives.
2. Analyze sales reports to identify risks and opportunities, formulating strategies to optimize sales per location.
3. Evaluate stock levels to ensure replenishment orders align with defined assortment and inventory policies.
4. Collect qualitative feedback on product performance and allocation needs regularly.
5. Discuss and adjust assortments with Merchandising and Commercial teams, ensuring alignment with brand standards.
6. Oversee fragrance stock levels, manage shelf-life, and minimize stockouts or overstock situations.
7. Collaborate on novelties allocations, review orders, and provide feedback to ensure adherence to brand standards.
8. Coordinate with logistics to manage delivery plans in accordance with local regulations and business activities.
9. Perform sales administration activities, including order maintenance and inventory adjustments.
10. Support boutique and event operations, including system setup and stock management.
11. Streamline returns management to improve efficiency and minimize delays.
12. Optimize management of product enquiries and firm orders to enhance client satisfaction.
13. Monitor enquiries and firm orders from supplier to final delivery, ensuring commitment to delivery dates.

1. Minimum of 5 years of experience in Sales Operations, Sales Planning, or a related field.
2. Bachelor's degree in Business Administration or a related discipline.
3. Prior experience in Sales Operations within the Travel Retail industry is highly preferred.

1. Strong IT skills and proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
2. Advanced proficiency in Excel; experience with CRM systems such as Salesforce or Dynamics 365 preferred.
3. Experience with data analysis and visualization tools like Power BI or Tableau is a plus.
4. Fluency in Cantonese, Mandarin, and English, both written and spoken.
5. Self-motivated, proactive, and quick learner with a positive attitude.
6. Ability to plan, prioritize, and manage workload under pressure.
7. Strong analytical and problem-solving skills with the ability to interpret sales data.
8. Demonstrated business acumen and commercially driven mindset.
9. Excellent communication and interpersonal skills.
10. Experience working with external partners and achieving shared objectives through collaboration.

Minimum of 5 years in Sales Operations, Sales Planning, or related fields, preferably within the Travel Retail industry.

Bachelor's degree in Business Administration or related discipline.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Cartier fosters a culture of innovation, collaboration, and excellence. Employees are encouraged to pursue their professional development in a supportive environment that values diversity and creativity. The brand's commitment to sustainability and ethical practices is reflected in its workplace culture, promoting a sense of responsibility and engagement among its workforce.