Cartier Sales Experience Manager

Troy • USA

Monday, August 11, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As an employer, Cartier North America prides itself on fostering a diverse and inclusive workforce, believing that such an environment fuels creativity and excellence. The company is committed to reflecting the diversity of its clientele and communities within its team.

1. Lead the team to deliver exceptional client experiences and achieve boutique sales goals.
2. Drive sales and service teams to meet or exceed sales targets and key performance indicators.
3. Prepare and analyze sales reports and Maison tools for business development insights.
4. Establish strong relationships with corporate partners and Maison leaders.
5. Strategize outreach to local prestige markets to enhance boutique sales.
6. Coach and develop a high-performing team, providing feedback and defining learning opportunities.
7. Lead client development and experience action plans to build long-term client relationships.
8. Resolve complex client challenges and lead VIP client interactions.
9. Promote operational excellence by ensuring compliance with procedures and optimizing expenses.
10. Act as a Maison ambassador, upholding the boutique's image and promoting Cartier's heritage.

1. Bachelor’s degree in a related field is a plus.
2. 7 to 10 years of management experience, particularly in luxury retail or hospitality.
3. Experience managing direct reports and leading leaders.

1. Proficiency in MS Office; SAP knowledge preferred.
2. Excellent interpersonal and communication skills.
3. Strong analytical and organizational skills.
4. Ability to work in a fast-paced, evolving environment.
5. Collaborative approach with a focus on inclusivity.
6. Proactive in business and human resource analysis.

7 to 10 years of management experience, especially in luxury retail or hospitality, with experience managing direct reports and leading leaders.

Bachelor’s degree in a related field is a plus.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Wellness reimbursement and paid time off are provided, along with volunteer time off days for community engagement.

Cartier North America values diversity and inclusion, fostering an environment where creativity and excellence thrive. The company is dedicated to crafting a future that reflects the diversity of its clients and communities, promoting a culture of collaboration and continuous improvement.