Cartier Sales Experience Manager

Palo Alto • USA

Tuesday, June 17, 2025

Cartier, a distinguished maison within the Richemont Group, is renowned for its exquisite craftsmanship and luxury offerings. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the vibrant tapestry of its clientele and communities. The brand champions creativity and knowledge, driving excellence through the empowerment of diverse perspectives.

1. Lead business development for the boutique by cultivating and nurturing client relationships.
2. Drive sales and service teams to consistently achieve or exceed sales targets and KPIs.
3. Assess local market opportunities to implement proactive sales strategies.
4. Partner with boutique leadership on CRM efforts, including client outreach and data capture.
5. Lead networking activities and serve as the point of contact for visiting stylists and press.
6. Develop Prestige Partnership strategies to enhance VIP client engagement.
7. Support sales and service teams on escalated client matters to ensure optimal solutions.
8. Collaborate with corporate departments to communicate key messages and business needs.
9. Prepare regular sales reporting and analysis for business development.
10. Participate in daily boutique operations, including opening and closing procedures.
11. Motivate and support boutique staff through strategic brand initiatives and team meetings.
12. Perform HR tasks such as commission checks, scheduling, and performance management.
13. Uphold Cartier standards and create a positive boutique environment.

1. Bachelor’s degree in a business-related field is a plus.
2. 8-10 years of management experience, particularly in luxury retail or hospitality.
3. Experience in managing direct reports.
4. Availability to work retail hours, including weekends, and travel as needed.
5. Previous experience with SAP is preferred.

1. Strong leadership skills.
2. Excellent analytical, organizational, and interpersonal communication skills.
3. Enthusiastic and entrepreneurial approach to client relationships.
4. Creativity in team motivation and development.
5. Collaborative approach with a 'can do' attitude.
6. Strong understanding of client service needs and priorities.
7. Attention to detail and ability to multitask.
8. Intellectual curiosity and passion for learning.

8-10 years of management experience, especially in luxury retail or hospitality, with a focus on managing direct reports.

Bachelor’s degree in a business-related field is a plus.

Expected salary range: $110,000 to $120,000. Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Paid time off, wellness reimbursement, and volunteer days off are also provided.

Cartier North America cultivates a culture of creativity, inclusivity, and excellence, where diversity is celebrated and empowered. The workplace environment is collaborative, with a focus on personal and professional growth, fostering a sense of belonging and purpose.