Cartier Sales Experience Manager

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and communities. The brand values creativity and knowledge as essential components in delivering excellence.

1. Lead the team to deliver exceptional client experiences, achieving or surpassing boutique goals.
2. Drive sales and service teams to consistently meet or exceed sales targets and KPIs.
3. Prepare and analyze sales reports and Maison tools for qualitative business development analysis.
4. Establish strong relationships with corporate partners and Maison leaders.
5. Assess local market opportunities to implement proactive sales and client development strategies.
6. Strategize outreach to the local prestige market to enhance prestige sales.
7. Build a high-performing team through coaching, feedback, and development plans.
8. Lead and develop Assistant Managers, focusing on their career journeys.
9. Communicate Maison strategies, boutique targets, and industry news to the team.
10. Manage day-to-day business operations to support the team effectively.
11. Lead boutique Client Development and Client Experience action plans.
12. Plan and execute exceptional client experiences to build long-term relationships.
13. Resolve complex client challenges independently and lead VIP experiences.
14. Promote organizational agility and champion change within the boutique.
15. Ensure adherence to operational procedures and optimize boutique expenses.
16. Act as a Maison ambassador, upholding the boutique image and promoting Maison heritage.

1. Bachelor’s degree in a related field is a plus.
2. 7 to 10 years of management experience, especially in luxury retail or hospitality.
3. Experience managing direct reports and leading leaders.

1. Proficiency in MS Office; SAP knowledge preferred.
2. Experience in complex business environments or projects.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and multitasking ability.
5. Analytical and organizational skills.
6. Understanding of client service needs and priorities.
7. Collaborative approach to fostering a positive work environment.

7 to 10 years of management experience, particularly in luxury retail or hospitality, with a focus on leading teams and managing direct reports.

Bachelor’s degree in a related field is a plus.

Expected salary range: $115,000 to $130,000, negotiable based on skills and experience.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Cartier North America champions a culture of diversity and inclusion, fostering an environment where creativity and knowledge thrive. The brand is dedicated to creating a workforce that reflects the diversity of its clients and communities, promoting a positive and inclusive workplace.