Cartier Sales Experience Manager

New York • USA

Wednesday, October 15, 2025

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont group, a global leader in luxury retail. The brand is renowned for its exquisite craftsmanship and timeless elegance, offering a diverse range of high-end jewelry, watches, and accessories. As an employer, Cartier is committed to fostering a diverse and inclusive workplace that reflects the communities it serves, encouraging creativity and innovation among its workforce.

1. Lead business development for the boutique by fostering and nurturing client relationships.
2. Drive the sales and service team to consistently achieve or exceed sales targets and KPIs.
3. Develop and implement proactive sales strategies based on local market opportunities.
4. Collaborate with boutique leadership on CRM efforts, including client outreach and data capture.
5. Promote networking activities and manage relationships with visiting stylists and press.
6. Develop strategies to increase prestige sales and enhance the VIP client experience.
7. Support sales and service teams in resolving escalated client issues.
8. Collaborate with corporate departments to communicate key business messages and opportunities.
9. Manage boutique projects, including inventories and audit preparations.
10. Prepare regular sales reports and analyses to support business development.
11. Participate in daily boutique operations, including opening and closing procedures.
12. Motivate and support boutique staff, ensuring alignment with brand initiatives.
13. Perform administrative and HR tasks, including scheduling and performance management.
14. Recruit and maintain a talent pipeline, identifying training opportunities for staff.
15. Uphold Cartier standards and create a positive boutique environment.

1. Bachelor’s degree in a business-related field is preferred.
2. 8-10 years of management experience, particularly in luxury retail or hospitality.
3. Experience in managing direct reports is required.
4. Availability to work retail hours, including weekends, and travel as needed.
5. Previous experience with SAP is preferred.

1. Strong leadership and analytical skills.
2. Excellent organizational and interpersonal communication skills.
3. Enthusiastic and entrepreneurial approach to client relationships.
4. Creativity in team motivation and development.
5. Collaborative approach with a 'can do' attitude.
6. Strong understanding of client service needs and priorities.
7. Attention to detail and ability to multitask.
8. Ability to work in a fast-paced, evolving environment.
9. Intellectual curiosity and passion for learning.

8-10 years of management experience, especially in luxury retail or hospitality, with a focus on managing direct reports.

Bachelor’s degree in a business-related field is preferred.

Cartier, under the Richemont group, offers a comprehensive benefits package including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in community service with volunteer days off.

Cartier fosters a culture of excellence, diversity, and inclusion, reflecting the rich heritage and innovative spirit of the brand. The workplace environment is collaborative and dynamic, encouraging employees to contribute to the brand's legacy while supporting their personal and professional growth.