Cartier Sales Experience Manager

New York • USA

Monday, August 25, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As a prestigious employer, Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the rich tapestry of its clientele and communities. The brand is dedicated to empowering creativity and knowledge, ensuring that excellence is at the forefront of its operations.

1. Lead business development for the boutique by cultivating and nurturing client relationships.
2. Drive sales and service teams to achieve or surpass sales targets and key performance indicators.
3. Develop and implement proactive sales strategies based on local market opportunities.
4. Collaborate with boutique leadership and sales team on customer relationship management efforts.
5. Organize and promote networking activities for the boutique team.
6. Serve as the liaison for visiting stylists and press photo shoots.
7. Develop strategies to enhance prestige sales and VIP client engagement.
8. Support sales and service teams in resolving escalated client issues.
9. Collaborate with boutique management and corporate partners to ensure boutique success.
10. Prepare regular sales reports and analyses, providing qualitative insights for business development.
11. Participate in daily boutique operations, including opening and closing procedures.
12. Motivate and support boutique staff through effective communication and strategic initiatives.
13. Recruit and maintain a talent pipeline, identifying training and coaching opportunities.
14. Lead performance management processes, including biannual reviews.
15. Act as a brand ambassador, upholding Cartier's standards and fostering a collaborative environment.

1. Bachelor’s degree in a business-related field preferred.
2. 8-10 years of management experience, particularly in luxury retail or hospitality.
3. Experience in managing direct reports.
4. Availability to work retail hours, including weekends, and travel as needed.
5. Previous experience with SAP preferred.

1. Strong leadership capabilities.
2. Excellent analytical, organizational, and interpersonal communication skills.
3. Enthusiastic and entrepreneurial approach to client and team interactions.
4. Creativity in team motivation and development.
5. Collaborative mindset with a 'can do' attitude.
6. Strong attention to detail and multitasking ability.
7. Intellectual curiosity and passion for learning.

8-10 years of management experience, particularly in luxury retail or hospitality, with a focus on direct report management.

Bachelor’s degree in a business-related field is a plus.

Richemont prioritizes employee wellbeing, offering comprehensive benefits including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursements, and access to an employee assistance program. Employees are encouraged to engage in community service with volunteer days off.

Cartier fosters a culture of excellence, diversity, and inclusion, where creativity and collaboration are highly valued. The brand is dedicated to creating a positive and productive environment, encouraging employees to contribute to their communities and supporting their professional growth.