Cartier Sales Experience Manager

Cartier, a prestigious member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As a leader in the luxury goods sector, Cartier is dedicated to fostering an inclusive and diverse workforce that mirrors the rich diversity of its clientele. The brand is committed to nurturing creativity and excellence through empowering its employees, thereby continuing its legacy of delivering unparalleled luxury experiences.

1. Lead the team to provide exceptional client experiences and achieve or exceed boutique sales goals.
2. Drive sales and service teams to consistently meet or surpass sales targets and KPIs.
3. Prepare and analyze sales reports and Maison tools for business development insights.
4. Establish strong relationships with corporate partners and Maison leaders.
5. Assess local market opportunities to implement effective sales and client development strategies.
6. Cultivate prestige market partnerships to enhance boutique prestige sales.
7. Coach and develop a high-performing team, providing feedback and defining individual development plans.
8. Lead succession planning and career development in collaboration with HR and boutique leadership.
9. Communicate Maison strategies, boutique targets, and industry news to the team.
10. Manage day-to-day business operations to support team performance.
11. Develop and execute client development and experience action plans.
12. Plan and execute exceptional client experiences to build long-term relationships.
13. Resolve complex client challenges independently and lead VIP interactions.
14. Promote organizational agility and champion change within the boutique.
15. Ensure adherence to operational procedures and compliance standards.
16. Optimize boutique operating expenses and oversee budget management.
17. Act as a Maison ambassador, maintaining boutique image and promoting Cartier's heritage.

1. Bachelor’s degree in a related field is a plus.
2. 7 to 10 years of management experience, particularly in luxury retail or hospitality.
3. Experience managing direct reports and leading leaders.

1. Proficiency in MS Office; SAP knowledge preferred.
2. Ability to work retail hours, including evenings and weekends.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and multitasking ability.
5. Analytical and organizational skills.
6. Understanding of client service needs and priorities.
7. Collaborative approach to fostering a positive work environment.
8. Ability to motivate and inspire team members.

7 to 10 years of management experience, especially in luxury retail or hospitality, with a focus on leading teams and managing direct reports.

Bachelor’s degree in a related field is a plus.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Cartier is committed to creating a workplace that embraces diversity and inclusion, fostering a culture where creativity and excellence thrive. The brand values collaboration and innovation, encouraging employees to contribute to a positive and inclusive environment that supports both personal and professional growth.