Cartier Sales Experience Manager

Cartier, a distinguished maison under the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As an employer, Cartier North America is committed to fostering a diverse and inclusive environment where creativity and innovation thrive. The brand values the unique perspectives and experiences of its employees, aiming to reflect the diversity of its clientele and communities.

1. Lead the team to deliver exceptional client experiences, achieving or surpassing boutique sales and performance goals.
2. Drive the sales and service teams to consistently meet or exceed sales targets and KPIs.
3. Prepare and analyze sales reports and Maison tools for business development insights.
4. Establish strong relationships with corporate partners and Maison leaders.
5. Develop and implement proactive sales and client development strategies based on local market opportunities.
6. Coach and develop a high-performing team, providing feedback and defining learning opportunities for direct reports.
7. Lead client development and experience action plans, ensuring exceptional client interactions and long-term relationship building.
8. Demonstrate organizational agility and champion change to enhance boutique success.
9. Ensure operational excellence by adhering to procedures and optimizing boutique operations.
10. Act as a Maison ambassador, upholding the boutique's image and promoting Cartier's heritage and products.

1. Bachelor's degree in a related field is preferred.
2. 7 to 10 years of management experience, particularly in luxury retail or hospitality.
3. Experience managing direct reports and leading leaders.

1. Proficiency in MS Office; SAP knowledge preferred.
2. Strong interpersonal and communication skills.
3. Attention to detail and ability to multitask in a fast-paced environment.
4. Analytical and organizational skills with a collaborative approach.
5. Ability to motivate and inspire teams, fostering a positive work environment.

7 to 10 years of management experience in luxury retail or hospitality, with a focus on leading teams and managing direct reports.

Bachelor's degree in a related field is a plus.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement benefit, paid time off, and volunteer time off for community initiatives.

Cartier North America prides itself on cultivating a workplace culture that embraces diversity, inclusion, and creativity. The brand encourages a collaborative and supportive environment where employees are motivated to excel and contribute to the legacy of Cartier.