Cartier Sales Experience Manager

Las Vegas • USA

Thursday, January 23, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the rich tapestry of its clientele and communities. The brand values creativity and knowledge, empowering its employees to deliver unparalleled excellence.

1. Lead the team to achieve or exceed boutique sales targets and key performance indicators.
2. Prepare and analyze sales reports and Maison tools for business development insights.
3. Establish strong relationships with corporate partners and Maison leaders.
4. Develop and implement proactive sales and client development strategies.
5. Cultivate local prestige market partnerships to enhance boutique sales.
6. Coach and develop a high-performing team, providing feedback and learning opportunities.
7. Lead succession planning and career development for Assistant Managers.
8. Communicate Maison strategies, boutique targets, and industry news to the team.
9. Manage day-to-day business operations to support team performance.
10. Drive boutique client development and experience action plans.
11. Plan and execute exceptional client experiences to build long-term relationships.
12. Resolve complex client challenges and lead VIP interactions.
13. Promote organizational agility and champion change within the boutique.
14. Ensure adherence to operational procedures and optimize boutique expenses.
15. Act as a Maison ambassador, upholding the boutique image and standards.

1. Bachelor’s degree in a related field is advantageous.
2. Additional language skills are beneficial.

1. Proficiency in MS Office; SAP knowledge preferred.
2. Experience in complex business environments or projects.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and multitasking ability.
5. Analytical and organizational skills.
6. Understanding of client service needs and priorities.
7. Collaborative approach to fostering a positive work environment.
8. Ability to motivate and inspire others.

7 to 10 years of management experience, particularly in luxury retail or hospitality. Experience managing direct reports and leading leaders is preferred.

Bachelor’s degree in a related field is a plus.

Expected salary range: $120,000 - $130,000. Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement benefit, paid time off, and volunteer time off days are also offered.

Cartier North America is dedicated to creating a workplace that embraces diversity and inclusion, fostering an environment where creativity and knowledge thrive. The brand encourages a culture of excellence, collaboration, and continuous improvement, ensuring that employees feel valued and empowered to contribute to the company's legacy.