Cartier Sales Experience Manager

Chicago • USA

Thursday, February 20, 2025

Cartier, a distinguished name in the luxury goods sector, is a part of the Richemont Group, a global leader in luxury retail. Known for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workplace that reflects the diversity of its clientele and communities. The brand values creativity and knowledge, driving excellence through a workforce that embraces varied backgrounds and experiences.

1. Lead the team to achieve or exceed boutique sales targets and key performance indicators.
2. Prepare and analyze sales reports and Maison tools for business development insights.
3. Establish strong rapport with corporate partners and Maison leaders.
4. Develop and implement proactive sales and client development strategies based on market opportunities.
5. Cultivate prestige market partnerships to enhance boutique sales.
6. Coach and develop a high-performing team, providing feedback and defining individual development plans.
7. Lead succession planning and career development initiatives in collaboration with HR.
8. Manage performance and communicate Maison strategies and industry news effectively.
9. Drive client development and experience action plans, curating exceptional client experiences.
10. Resolve complex client challenges and lead VIP interactions.
11. Promote organizational agility and champion change within the boutique.
12. Ensure adherence to operational procedures and optimize boutique operations.
13. Act as a Maison ambassador, maintaining boutique image and promoting heritage and products.

1. Bachelor’s degree in a related field is advantageous.
2. 7 to 10 years of management experience, particularly in luxury retail or hospitality.
3. Experience managing direct reports and leading leaders.

1. Proficiency in MS Office; SAP knowledge is preferred.
2. Experience in complex business environments or projects.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and ability to multitask.
5. Analytical, organizational, and collaborative skills.
6. Ability to motivate and inspire teams.
7. Proactive business and HR analysis skills.

7 to 10 years of management experience, especially in luxury retail or hospitality, with a focus on leading teams and managing direct reports.

Bachelor’s degree in a related field is a plus.

Expected salary range: $110,000 - $120,000. Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off.

Cartier is dedicated to creating a positive and inclusive culture where diversity is celebrated, and creativity is nurtured. The brand encourages a collaborative environment that supports personal and professional growth, aligning with Richemont's commitment to crafting the future.