Cartier Sales Experience Manager

Aventura • USA

Saturday, March 8, 2025

Cartier, a distinguished maison within the Richemont Group, is renowned for its luxury goods and exceptional craftsmanship. As part of a global conglomerate, Cartier offers a dynamic work environment that celebrates diversity and fosters creativity. The brand is committed to building a workforce that reflects the diversity of its clientele and communities, ensuring an inclusive and innovative atmosphere.

1. Lead the team to deliver exceptional client experiences and achieve boutique sales goals.
2. Drive sales and service teams to consistently meet or exceed sales targets and key performance indicators.
3. Prepare and analyze sales reports and utilize Maison tools for business development insights.
4. Establish strong relationships with corporate partners and Maison leaders.
5. Develop and implement proactive sales and client development strategies based on local market opportunities.
6. Cultivate prestige market partnerships to enhance boutique sales.
7. Coach and develop a high-performing team, providing feedback and defining individual development plans.
8. Lead succession planning and career development in collaboration with boutique leadership and HR.
9. Manage performance and communicate Maison strategies, targets, and industry news.
10. Oversee day-to-day business operations to support team performance.
11. Lead boutique client development and experience action plans.
12. Plan and execute exceptional client experiences to build long-term relationships.
13. Resolve complex client challenges and lead VIP interactions.
14. Promote organizational agility and champion change within the boutique.
15. Ensure compliance with operational procedures and optimize boutique expenses.
16. Act as a Maison ambassador, maintaining the boutique's image and promoting its heritage.

1. Bachelor’s degree in a related field is advantageous.
2. Proficiency in additional languages is beneficial.

1. Proficiency in MS Office; SAP knowledge preferred.
2. Experience in complex business environments or projects.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and multitasking ability.
5. Analytical and organizational skills.
6. Understanding of client service needs and priorities.
7. Collaborative approach and ability to foster a positive work environment.
8. Ability to motivate and inspire others.

7 to 10 years of management experience, particularly in luxury retail or hospitality, with a preference for experience in leading leaders and managing direct reports.

Bachelor’s degree in a related field is a plus.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement benefit, paid time off, and volunteer time off days are also offered.

Cartier fosters a culture of inclusivity and innovation, encouraging creativity and excellence. The brand values diversity and strives to create a workforce that mirrors the diverse clientele it serves. Employees are empowered to contribute to a positive and collaborative work environment, where personal and professional growth is supported.