Cartier Sales Experience Manager

Cartier, a distinguished name in the realm of luxury, operates under the esteemed Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As an employer, Cartier North America prides itself on fostering a diverse and inclusive workforce, recognizing that such diversity fuels creativity and excellence. The brand is committed to creating an environment that reflects the diversity of its clientele and the communities it serves.

1. Lead the team to provide exceptional client experiences, achieving or exceeding boutique sales goals.
2. Drive sales and service teams to meet or surpass sales targets and KPIs.
3. Prepare and analyze sales reports and Maison tools for business development insights.
4. Establish strong relationships with corporate partners and Maison leaders.
5. Develop and implement proactive sales and client development strategies based on market intelligence.
6. Coach and develop a high-performing team, providing feedback and defining learning opportunities.
7. Lead and manage Assistant Managers, focusing on their development and career progression.
8. Communicate Maison strategies, boutique targets, and industry news to the team.
9. Plan and execute exceptional client experiences to build long-term relationships.
10. Resolve complex client challenges and lead VIP client interactions.
11. Promote and lead change initiatives within the boutique.
12. Ensure adherence to operational procedures and compliance standards.
13. Optimize boutique operating expenses and oversee budget management.
14. Act as a Maison ambassador, maintaining the boutique's image and standards.

1. Bachelor’s degree in a related field is preferred.
2. 7 to 10 years of management experience, particularly in luxury retail or hospitality.
3. Experience managing direct reports and leading teams.

1. Proficiency in MS Office; SAP knowledge is preferred.
2. Strong interpersonal and communication skills.
3. Attention to detail and ability to multitask in a fast-paced environment.
4. Analytical and organizational skills.
5. Understanding of client service needs and priorities.
6. Ability to motivate and inspire teams.

7 to 10 years of management experience, especially in luxury retail or hospitality, with a focus on leading teams and managing direct reports.

Bachelor’s degree in a related field is a plus.

Cartier offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Cartier fosters a culture of inclusivity and excellence, encouraging creativity and diversity within its workforce. The brand is dedicated to crafting the future by supporting the well-being and professional growth of its employees, promoting a collaborative and dynamic work environment.