Cartier Sales Director

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As an employer, Cartier North America is committed to fostering a diverse and inclusive workplace where creativity and innovation are celebrated. The company strives to reflect the diversity of its clientele and communities, ensuring a vibrant and dynamic work environment.

1. Achieve and exceed sales plans while spearheading business development initiatives.
2. Drive the sales team to consistently meet or surpass sales targets.
3. Maximize business opportunities by enhancing synergies and efficiency across all boutique floors.
4. Define and implement the business development strategy for High Jewelry in collaboration with the High Jewelry Sales Manager.
5. Collaborate with corporate departments such as visual merchandising, merchandising, and marketing to leverage business analysis and opportunities.
6. Develop a comprehensive understanding of the boutique business and assess local market opportunities to implement an effective sales strategy.
7. Partner with the Regional and Boutique Client Engagement Directors to implement clienteling strategies for new client acquisition and loyal client retention.
8. Actively promote networking activities, including client events.
9. Motivate and support the sales staff, including managers and sales associates.
10. Communicate strategic brand focuses to the management team.
11. Conduct regular team meetings to ensure staff awareness of targets and client experience best practices.
12. Ensure administrative and HR tasks, such as scheduling and payroll management, are handled by managers.
13. Actively recruit and maintain a talent pipeline.
14. Collaborate with the Boutique Director and other managers to develop and implement coaching and training strategies for the sales team.
15. Lead the performance management process through regular individual meetings with managers, including biannual performance reviews.
16. Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees.
17. Create a positive and united work environment among all staff.
18. Partner with Boutique Managers to ensure exceptional client experiences and long-term client relationships.
19. Model luxury experience behavior and maintain a regular presence on the floor.
20. Support boutique management with controllable operating expenses through monitoring, analysis, and action plan recommendations.
21. Partner with Operations and Service Salon Managers to ensure operational fluidity.
22. Participate in daily boutique setup and breakdown as needed.
23. Possess deep understanding and knowledge of the brand and full range of products and services to convey Cartier heritage and values.
24. Promote the implementation of new technology-based service tools.
25. Understand and comply with Cartier security and operational procedures.
26. Uphold Cartier's image by maintaining a professional demeanor and serving as a brand ambassador.

1. MBA preferred
2. Additional language skills (Spanish, Mandarin, Portuguese, Russian) are a plus

1. Strong leadership skills
2. Ability to work in a fast-paced retail environment
3. Flexible mindset with the ability to embrace change
4. Excellent analytical, organizational, and interpersonal communication skills
5. Proactive approach to analyzing business and human resource needs
6. Ability to motivate and develop a team in line with Cartier's image
7. Ability to project an approachable and professional image

A minimum of 10 years of management experience, particularly in luxury retail.

MBA preferred

Expected salary range: $150,000 to $160,000, negotiable based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement benefit, paid time off, and volunteer time off days are also provided.

Cartier North America embraces a culture of diversity and inclusion, fostering an environment where creativity and knowledge thrive. The company is dedicated to crafting the future through innovation and excellence, reflecting the diversity of its clients and communities.