Cartier Sales Coach

São Paulo • Brazil

Wednesday, May 14, 2025

Cartier, a distinguished name in luxury goods, is renowned for its exquisite craftsmanship and timeless elegance. As part of Richemont, a global leader in luxury, Cartier offers a dynamic and enriching environment for professionals seeking to excel in the luxury retail sector. The brand is committed to fostering talent and providing opportunities for career growth within a prestigious and innovative company.

1. Drive performance improvement by observing guest experiences and providing real-time coaching to sales and service teams.
2. Align boutique coaching with commercial priorities and KPIs, including conversion rates and client retention.
3. Develop targeted coaching plans based on performance data trends.
4. Provide shoulder-to-shoulder coaching to enhance sales techniques and clienteling skills.
5. Conduct boutique morning briefs and provide feedback to enhance daily communication.
6. Complete post-visit reports summarizing coaching goals and progress.
7. Support boutique leadership development through 'coaching the coach' initiatives.
8. Use data metrics to track coaching impact and address performance gaps.
9. Collaborate with commercial directors and HR to analyze coaching plans and identify training needs.
10. Facilitate in-boutique training sessions on selling skills, client development, and product knowledge.
11. Lead learning and development initiatives for new boutique openings or renovations.
12. Foster a learning culture by championing Cartier’s Learner Experience Platform.
13. Stay updated on market trends and competitor strategies.

1. Strong critical thinking skills and business acumen.
2. Ability to build trust and credibility with diverse teams.
3. Self-awareness and adaptability in communication.
4. Three to five years of coaching experience in a sales environment.
5. Ability to develop and deliver original presentations.
6. Computer proficiency in Word, Excel, PowerPoint, and Outlook.
7. Fluency in English and Portuguese; Spanish is a plus.
8. College degree in a related area is a plus.

1. Critical thinking
2. Business acumen
3. Cross-functional relationship building
4. Interpersonal communication
5. Innovative solution creation
6. Presentation development
7. Instruction design collaboration
8. Computer proficiency

Three to five years of solid coaching experience in a sales environment, with an emphasis on selling skills, client development, client experience, and leadership development. Previous management and/or learning & development experience is preferred. Background in luxury retail products is a plus.

College degree in a related area is a plus.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within a prestigious luxury brand.

Cartier fosters a culture of excellence and innovation, where employees are encouraged to embody the brand's luxury DNA and service excellence. The company values collaboration, continuous learning, and the integration of new hires into its esteemed Maison.