Cartier Sales Associate

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a global leader in luxury retail. Known for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and enriching work environment that values innovation and excellence. As an employer, Cartier is committed to fostering professional growth and providing employees with opportunities to thrive within the luxury industry.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver outstanding customer service by creating a welcoming environment and maintaining high standards of client interaction.
3. Adapt sales approach based on client needs and motivations, handling objections with ease.
4. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional client experience.
5. Cultivate and maintain client relationships through exceptional service and Maison-specific CRM initiatives.
6. Accurately capture client data for follow-up and relationship building.
7. Resolve client issues and escalate to management when necessary.
8. Participate in in-store and offsite events and networking opportunities.
9. Comply with all security and operational policies and procedures.
10. Assist with daily boutique operations, including set-up, breakdown, merchandising, and maintenance.
11. Participate in inventories and cycle counts to ensure successful audits.
12. Assist with special projects such as price changes and back-office responsibilities.

1. 2 to 5 years of experience in luxury retail.
2. Ability to work Saturdays, Sundays, and one weekday consistently.

1. Proficiency in a fast-paced retail environment.
2. Computer and internet proficiency, with MS Office experience required and SAP knowledge preferred.
3. Additional language skills are advantageous.
4. Knowledge of timepiece movements is preferred.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Attention to detail and ability to multitask with precision.
8. Professional demeanor and brand ambassadorship.
9. Self-starter with a team-player approach.

2 to 5 years of previous experience in luxury retail is required.

College degree preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including health, dental, drug, and vision programs, income protection solutions such as life insurance and disability benefits, and an RRSP program with employer match. Additional benefits include paid time off, a maternity leave top-up program, and access to an employee assistance program. Employees are encouraged to engage in community initiatives with volunteer days off.

Cartier, as part of the Richemont Group, fosters a culture of excellence and innovation. The company prioritizes employee well-being and work-life balance, encouraging professional growth and community involvement. The workplace is dynamic and supportive, offering opportunities for employees to make meaningful contributions to the luxury industry.