Cartier Sales Associate

Cartier, a distinguished name in the luxury goods sector, is part of the esteemed Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As an employer, Cartier offers an environment that fosters creativity, excellence, and a commitment to superior craftsmanship, providing employees with opportunities to thrive in a dynamic and prestigious setting.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide outstanding customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional experience.
5. Cultivate client relationships through exceptional service and Maison-specific CRM initiatives.
6. Capture and manage client data for follow-up and relationship building.
7. Resolve client issues and escalate to management as necessary.
8. Participate in in-store and offsite events and networking activities.
9. Comply with all security and operational policies and procedures.
10. Assist with daily boutique operations, including set-up, breakdown, and maintenance of displays.
11. Participate in inventories and cycle counts to ensure successful audits.
12. Assist with special projects, such as price changes and back-office responsibilities.

1. 2 to 5 years of experience in luxury retail.
2. Availability to work Saturdays, Sundays, and one weekday consistently.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office and SAP (preferred).
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail and ability to multitask with precision.
6. Additional language skills are a plus.
7. General knowledge of timepiece movements preferred.

2 to 5 years of previous experience in luxury retail is required.

College degree preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including health, dental, drug, and vision programs, life insurance, disability benefits, and an RRSP program with employer match. Additional benefits include paid time off, a maternity leave top-up program, and access to an employee assistance program.

Cartier, as part of the Richemont Group, cultivates a culture of innovation and excellence. The company prioritizes employee well-being and encourages community involvement, offering volunteer days off to support local initiatives. The work environment is one of collaboration and respect, where employees are empowered to contribute to the brand's legacy.