Cartier Sales Associate

Troy • USA

Tuesday, August 19, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury goods sector. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace, celebrating the unique backgrounds and perspectives of its employees. The brand is dedicated to nurturing creativity and excellence, ensuring a dynamic and enriching environment for both its workforce and clientele.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver exceptional customer service by creating a welcoming environment, demonstrating solid product knowledge, and maintaining outstanding standards.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional client experience.
5. Cultivate client relationships through exceptional service and Maison-specific CRM initiatives.
6. Accurately capture client data for follow-up and relationship building.
7. Resolve client issues and escalate to management as necessary.
8. Participate in in-store and offsite events and networking initiatives.
9. Comply with all security and operational policies and procedures.
10. Assist with daily boutique operations, including set-up, breakdown, and maintenance of displays.
11. Participate in inventories and cycle counts to ensure a successful audit.
12. Assist with special projects as needed.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and ability to multitask.
5. Additional language skills are a plus.

2 to 5 years of previous experience in luxury retail, service, or hospitality environments.

College degree preferred.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Employees enjoy paid time off, a wellness reimbursement benefit, access to an employee assistance program, and volunteer days off.

Cartier, as part of the Richemont Group, prides itself on a culture of inclusivity and diversity, fostering an environment where creativity and excellence thrive. The brand values the unique contributions of its employees and encourages a collaborative and supportive workplace.