Cartier Sales Associate

Tokyo • Japan

Wednesday, September 3, 2025

Cartier, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier offers an unparalleled work environment that fosters creativity and innovation, providing employees with the opportunity to contribute to a legacy of excellence.

1. Cultivate and maintain strong relationships with clients through non-face-to-face channels, ensuring exceptional customer experiences and stable sales performance.
2. Understand and adhere to company and CRC policies and objectives, actively managing assigned clients to achieve sales targets.
3. Enhance customer satisfaction by delivering unique and memorable experiences, thereby fostering long-term relationships between Cartier and its clients.
4. Collaborate with team members and supervisors to address irregular situations and provide exceptional client service.
5. Continuously improve personal skills and contribute to the growth of team members through feedback and support.

1. Minimum of 3 years of sales experience, preferably with an understanding of non-face-to-face sales channels.
2. In-depth knowledge of luxury industry trends, competitor products, and customer etiquette.
3. Familiarity with Cartier's products, history, and brand DNA, as well as a basic understanding of gemology.

1. Proficiency in building relationships through non-face-to-face channels such as phone and email.
2. Active listening and effective communication skills to understand client needs and provide feedback.
3. Ability to foster client intimacy and offer tailored solutions to meet client needs.
4. Empathy and the ability to handle objections gracefully.
5. Influence and persuasion skills to impact client decisions and actions.
6. Proficiency in using digital tools necessary for sales operations, such as Salesforce.

A minimum of three years in sales, with a focus on non-face-to-face channels.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within the Richemont Group.

Cartier's workplace culture is one of elegance and innovation, where employees are encouraged to embrace creativity and pursue excellence. The company values diversity and fosters an inclusive environment where team collaboration and personal growth are paramount.