Cartier Sales Associate

Short Hills • USA

Friday, April 11, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and luxury offerings. As part of Richemont Americas, Cartier is committed to fostering a diverse and inclusive workplace that celebrates the unique backgrounds and experiences of its employees. The company prides itself on nurturing creativity and excellence, ensuring that its team members are empowered to contribute to the brand's prestigious legacy.

1. Achieve and exceed monthly sales targets as set by management.
2. Deliver exceptional customer service by creating a welcoming environment, maintaining high standards, and demonstrating solid product knowledge.
3. Adapt sales approach to meet client needs and motivations, effectively handling objections.
4. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional client experience.
5. Stay informed on industry news and competitor activities.
6. Cultivate client relationships through exceptional service and Maison-specific CRM initiatives, partnering with management to develop client plans.
7. Accurately capture client data for follow-up and relationship building, utilizing available tools.
8. Resolve client issues and escalate to management as necessary.
9. Support and participate in in-store and offsite events and networking.
10. Comply with all security and operational policies and procedures for the Group, Maison, and boutique.
11. Assist with daily set-up and breakdown of the boutique and communicate maintenance issues.
12. Participate in merchandising and daily maintenance of displays and back-stock.
13. Engage in daily and annual inventories and cycle counts to ensure successful audits.
14. Assist with special projects, such as price changes and supporting back-office responsibilities.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in computer and internet use, with MS Office experience required and SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail with the ability to multitask with precision.
6. Fluency in additional languages is a plus.
7. Professional demeanor and ability to uphold Cartier's brand image.
8. Self-starter with a team-player approach.
9. Availability to work retail hours, including weekends, and travel for training and events.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees enjoy paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are provided to support community initiatives.

Richemont Americas is dedicated to creating an inclusive and evolving community that values diversity. The company encourages creativity and knowledge sharing, fostering an environment where employees can thrive and contribute to the brand's success. Cartier, as part of this prestigious group, upholds these values and offers a dynamic workplace where professionalism and excellence are paramount.