Cartier Sales Associate

Short Hills • USA

Thursday, March 27, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace, celebrating the unique backgrounds and perspectives of its employees. The brand prides itself on creating an environment where creativity and knowledge thrive, driving excellence and innovation.

1. Achieve and exceed monthly sales targets as set by management.
2. Deliver exceptional customer service by creating a welcoming and knowledgeable environment.
3. Adapt sales approach to meet client needs and motivations.
4. Handle objections and negotiate effectively.
5. Support after-sales clients in alignment with Maison values.
6. Cultivate and manage client relationships through exceptional service and CRM initiatives.
7. Capture and utilize client data for relationship building.
8. Resolve client issues and escalate to management when necessary.
9. Participate in in-store and offsite events and networking.
10. Comply with all security and operational policies and procedures.
11. Assist with boutique set-up, breakdown, and maintenance.
12. Participate in merchandising and inventory activities.
13. Assist with special projects as needed.

1. Ability to work Saturdays, Sundays, and one weekday consistently.
2. 2 to 5 years of experience in luxury retail, service, or hospitality.
3. General knowledge of timepiece movements.

1. Ability to thrive in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong customer service orientation.
5. Attention to detail and multitasking ability.
6. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to engage in community initiatives with volunteer days off.

Richemont Americas values diversity and inclusion, fostering a community where creativity and knowledge are celebrated. The company is dedicated to crafting a future where employees feel empowered and supported in their professional journeys.