Cartier Sales Associate

San Francisco • USA

Friday, May 30, 2025

Cartier, a prestigious name under the Richemont umbrella, is renowned for its exquisite craftsmanship and timeless luxury. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace, celebrating the unique backgrounds and experiences of its employees. This dedication to diversity and inclusion fuels creativity and innovation, driving the brand's continued excellence in the luxury market.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver exceptional customer service by creating a welcoming environment and maintaining high standards.
3. Adapt sales approach based on client needs and motivations.
4. Negotiate and handle client objections effectively.
5. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional client experience.
6. Stay informed on industry news and competitor activities.
7. Cultivate new and existing client relationships through exceptional service and CRM initiatives.
8. Accurately capture client data for follow-up and relationship building.
9. Resolve client issues and escalate to management as necessary.
10. Participate in in-store and offsite events and networking activities.
11. Comply with all security and operational policies and procedures.
12. Assist with daily boutique set-up, breakdown, and maintenance.
13. Participate in merchandising, inventory, and cycle counts.
14. Assist with special projects such as price changes and back-office support.

1. College degree preferred.

1. Ability to work in a fast-paced retail environment.
2. Proficiency with computers and internet applications.
3. Experience with MS Office; SAP knowledge preferred.
4. Excellent interpersonal and communication skills.
5. Strong customer service orientation and understanding of customer priorities.
6. Attention to detail and ability to multitask with precision.
7. Fluency in additional languages is a plus.
8. Professional demeanor and brand ambassadorship.
9. Self-motivated with a team-player attitude.
10. Availability to work retail hours, including weekends, and to travel for training and events.

2 to 5 years of experience in luxury retail, service, or hospitality environments. General knowledge of timepiece movements is advantageous.

College degree preferred.

Expected hourly range: $28 - $31/hr, commission and overtime eligible. Salaries will be negotiated based on relevant skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in volunteer days off to support community initiatives.

Richemont Americas is dedicated to creating a dynamic and inclusive workplace where diversity is celebrated. The company values creativity and knowledge, fostering an environment where employees are empowered to excel and contribute to the brand's legacy of luxury and innovation.