Cartier Sales Associate

Richemont Americas is a company that values diversity, inclusion, and creativity. It employs talent from various backgrounds to build an inclusive community, fostering excellence and innovation. Cartier, a part of Richemont, is renowned for its luxury products and exceptional client service.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide outstanding customer service, maintaining high standards and solid product knowledge.
3. Adapt approach according to client needs and motivations.
4. Negotiate and handle objections with ease.
5. Assist and support after-sales clients in accordance with Maison values.
6. Cultivate new and existing client relationships through exceptional service and CRM initiatives.
7. Capture client data for follow-up and relationship building.
8. Resolve client issues and escalate as needed.
9. Participate in in-store and offsite events and networking.
10. Comply with all security and operational policies and procedures.
11. Assist with daily set-up and breakdown of the boutique.
12. Participate in merchandising and daily maintenance of displays.
13. Engage in daily and annual inventories and cycle counts.
14. Assist with special projects as needed.

1. College degree preferred
2. 2 to 5 years of experience in luxury retail, service, or hospitality
3. General knowledge of timepiece movements

1. Ability to work in a fast-paced retail environment
2. Computer and internet savvy
3. MS Office experience required, SAP knowledge preferred
4. Additional language skills are a plus
5. Excellent interpersonal and communication skills
6. Strong understanding of customer service needs
7. Attention to detail and ability to handle multiple tasks
8. Professional demeanor and brand ambassador qualities
9. Self-starter with a team-player approach
10. Availability to work retail hours including weekends and travel for events

2 to 5 years of experience in luxury retail, service, or hospitality environment.

College degree preferred.

Expected salary range: $28.00 - $33.00 per hour. Salary will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, employee assistance program, and volunteer days off.

Richemont Americas fosters an inclusive and diverse workplace culture, emphasizing creativity and excellence. The company is located in San Francisco, a vibrant city known for its cultural diversity and innovation.