Cartier Sales Associate

San Francisco • USA

Monday, January 13, 2025

Cartier, a distinguished name within the Richemont Group, stands as a beacon of luxury and innovation. Richemont Americas is committed to fostering an inclusive environment that celebrates diversity in all its forms, empowering creativity and excellence. As part of this prestigious conglomerate, Cartier offers an unparalleled platform for professional growth and development within the luxury fashion industry.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide exceptional customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Assist and support after-sales clients in accordance with Maison values.
5. Cultivate new and existing client relationships through exceptional service and CRM initiatives.
6. Capture client data accurately for follow-up and relationship building.
7. Resolve client issues and escalate as needed to management.
8. Participate in in-store and offsite events and networking.
9. Comply with all security and operational policies and procedures.
10. Assist with daily set-up and breakdown of the boutique, merchandising, and maintenance of displays.
11. Participate in inventories and cycle counts to ensure successful audits.
12. Assist with special projects, such as price changes and supporting back-office responsibilities.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environment.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and ability to multitask.
5. Additional language skills are a plus.
6. Self-starter with a team-player approach.

2 to 5 years of previous experience in luxury retail, service, or hospitality environment is required.

College degree preferred.

Expected salary range: $28.00 - $33.00 per hour. Salary will be negotiated based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also provided.

Richemont Americas prides itself on a workplace culture that embraces diversity and inclusion, fostering an environment where creativity and knowledge thrive. Employees are encouraged to contribute to the community and engage in initiatives that promote positive change.