Cartier Sales Associate

Palo Alto • USA

Friday, March 21, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As part of Richemont Americas, Cartier is committed to fostering a diverse and inclusive workplace that reflects the dynamic world around it. The brand celebrates the richness of its employees' varied backgrounds and experiences, empowering creativity and excellence within its community.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide outstanding customer service, ensuring a unique client experience throughout all interactions.
3. Adapt sales approach according to client needs and motivations.
4. Negotiate and handle client objections with ease.
5. Support after-sales clients in alignment with Maison values, providing exceptional client experiences.
6. Cultivate and manage client relationships through exceptional service and CRM initiatives.
7. Capture and utilize client data for follow-up and relationship building.
8. Resolve client issues and escalate to management as needed.
9. Participate in in-store and offsite events and networking initiatives.
10. Comply with all security and operational policies and procedures.
11. Assist with daily boutique operations, including setup, breakdown, and merchandising.
12. Participate in inventories and cycle counts to ensure successful audits.
13. Support special projects, such as price changes and back-office responsibilities.

1. 2 to 5 years of experience in luxury retail, service, or hospitality.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency with computers and internet; MS Office required, SAP preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail and ability to multitask with precision.
6. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality.

College degree preferred.

Expected salary range: $28.00 - $32.00 per hour, negotiable based on skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, vision programs, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program.

Richemont Americas is dedicated to creating an inclusive and evolving community that values diversity and empowers creativity. The company supports work-life balance and encourages employees to engage in community initiatives through volunteer days off.