Cartier Sales Associate

Palm Beach • USA

Monday, October 6, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in luxury goods. As part of Richemont Americas, Cartier is committed to fostering a diverse and inclusive workplace, celebrating the unique backgrounds and experiences of its employees. The company is dedicated to nurturing creativity and excellence, contributing to a vibrant and dynamic community.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver exceptional customer service by creating a welcoming environment, demonstrating solid product knowledge, and ensuring outstanding standards before, during, and after sales.
3. Adapt approach to meet client needs and motivations, effectively negotiating and handling objections.
4. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional client experience.
5. Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives.
6. Accurately capture client data for follow-up and relationship building, utilizing available tools effectively.
7. Resolve client issues and escalate concerns to management as needed.
8. Participate in in-store and offsite events and networking activities.
9. Comply with all security and operational policies and procedures for the Group, Maison, and boutique.
10. Assist with daily boutique operations, including set-up, breakdown, merchandising, and maintenance of displays.
11. Participate in daily and annual inventories and cycle counts to ensure successful audits.
12. Assist with special projects such as price changes and supporting back-office responsibilities.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environment.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and ability to multitask.
5. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environment.

College degree preferred.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, access to an employee assistance program, and volunteer days off.

Richemont Americas is dedicated to creating an inclusive and evolving community where diversity is celebrated. The company values creativity and knowledge, fostering an environment where employees are encouraged to contribute to the community and uphold the prestigious image of Cartier.