Cartier Sales Associate

Palm Beach • USA

Thursday, May 15, 2025

Cartier, a distinguished member of the Richemont Group, epitomizes luxury and sophistication in the world of fine jewelry and timepieces. As part of Richemont Americas, Cartier is committed to fostering a diverse and inclusive workplace that celebrates the unique backgrounds and perspectives of its employees. The company prides itself on nurturing creativity and excellence, ensuring that its workforce reflects the dynamic and evolving nature of the luxury market.

1. Achieve and exceed monthly sales targets as set by management.
2. Deliver exceptional customer service by creating a welcoming environment and maintaining high standards of product knowledge.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Support after-sales clients and provide recommendations in line with Maison values.
5. Cultivate client relationships through exceptional service and CRM initiatives, partnering with management for client development.
6. Accurately capture and utilize client data for follow-up and relationship building.
7. Resolve client issues and escalate to management when necessary.
8. Participate in in-store and offsite events and networking activities.
9. Comply with all security and operational policies and procedures.
10. Assist with boutique set-up, breakdown, and maintenance of displays and back-stock.
11. Participate in inventories and cycle counts to ensure successful audits.
12. Assist with special projects such as price changes and back-office responsibilities.

1. 2 to 5 years of experience in luxury retail, service, or hospitality.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail and ability to multitask.
6. Additional language skills are a plus.

2 to 5 years of previous experience in luxury retail, service, or hospitality environment.

College degree preferred.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in volunteer days off to support community initiatives.

Richemont Americas values diversity and inclusion, fostering a workplace where creativity and knowledge thrive. The company is dedicated to creating an environment where employees feel empowered and valued, contributing to a culture of excellence and innovation.