Cartier Sales Associate

Palm Beach • USA

Wednesday, April 9, 2025

Cartier, a distinguished member of the Richemont Group, stands as a beacon of luxury and innovation in the fashion industry. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workforce that reflects the dynamic world around it. The company prides itself on empowering creativity and knowledge, driving excellence, and nurturing a community that celebrates diversity in all its forms.

1. Consistently achieve and exceed monthly sales targets as directed by management.
2. Deliver outstanding customer service by creating a welcoming environment, demonstrating solid product knowledge, and maintaining exceptional standards.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional client experience.
5. Stay informed on industry news and competitor activities.
6. Cultivate and maintain client relationships through exceptional service and Maison-specific CRM initiatives.
7. Accurately capture client data for follow-up and relationship building, utilizing available tools effectively.
8. Resolve client issues and escalate concerns to management as necessary.
9. Collaborate with management to support and participate in in-store and offsite events and networking.
10. Comply with all security and operational policies and procedures for the Group, Maison, and boutique.
11. Assist in daily boutique operations, including setup, breakdown, merchandising, and maintenance of displays and back-stock.
12. Participate in inventories and cycle counts to ensure successful audits.
13. Contribute to special projects, such as price changes and supporting back-office responsibilities.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in computer and internet use, with MS Office experience required and SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail with the ability to multitask with precision.
6. Fluency in additional languages is a plus.
7. Self-starter with a team-player approach.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Richemont offers a comprehensive benefits program, including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees enjoy paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are available to support community initiatives.

Richemont fosters a culture of inclusivity and diversity, celebrating the unique backgrounds and experiences of its employees. The company encourages creativity and knowledge sharing, driving excellence and innovation in the luxury fashion industry. Employees are empowered to make a difference in their communities and are supported in their professional growth and development.