Cartier Sales Associate

New York City • USA

Thursday, August 14, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a global leader in the luxury industry. Known for its rich heritage and commitment to excellence, Cartier values diversity and inclusivity, fostering a creative and dynamic work environment that reflects the diversity of its clientele and communities.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide exceptional customer service by creating a welcoming environment, demonstrating solid product knowledge, and maintaining outstanding standards.
3. Adapt sales approach based on client needs and motivations, and handle objections effectively.
4. Support after-sales clients and provide recommendations to enhance the client experience.
5. Cultivate and manage client relationships through exceptional service and CRM initiatives.
6. Accurately capture client data for follow-up and relationship building.
7. Resolve client issues and escalate to management when necessary.
8. Participate in in-store and offsite events and networking activities.
9. Comply with all security and operational policies and procedures.
10. Assist with daily boutique operations, including set-up, breakdown, and maintenance of displays.
11. Participate in inventories and cycle counts to ensure a successful audit.
12. Assist with special projects, such as price changes and back-office responsibilities.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and ability to multitask.
5. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Expected hourly range: $18.75 to $28.85, commission and overtime eligible. Salaries are negotiable based on skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, employee assistance program, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off.

Cartier North America is dedicated to fostering a diverse and inclusive workplace where creativity and knowledge thrive. The company is committed to crafting the future through a workforce that mirrors the diversity of its clients and communities.