Cartier Sales Associate

New York City • USA

Thursday, June 26, 2025

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier is committed to excellence, offering a dynamic work environment where innovation and tradition coexist. Employees are empowered to deliver exceptional service and craftsmanship, reflecting the brand's storied heritage.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide outstanding customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Support after-sales clients and provide recommendations for an exceptional client experience.
5. Cultivate new and existing client relationships through Maison-specific CRM initiatives.
6. Capture client data accurately for follow-up and relationship building.
7. Resolve client issues and escalate to management as needed.
8. Participate in in-store and offsite events and networking initiatives.
9. Comply with all security and operational policies and procedures.
10. Assist with daily boutique operations, including set-up, breakdown, and maintenance.
11. Participate in inventories and cycle counts to ensure successful audits.
12. Assist with special projects such as price changes and back-office responsibilities.

1. College degree preferred

1. Ability to work in a fast-paced retail environment
2. Proficiency in MS Office; SAP knowledge preferred
3. Excellent interpersonal and communication skills
4. Strong attention to detail and multitasking abilities
5. General knowledge of timepiece movements preferred
6. Additional language skills are a plus

2 to 5 years of previous experience in luxury retail. Must be able to work Saturdays and Sundays consistently, in addition to one weekday.

College degree preferred

Expected hourly range: $26/HR-$28/HR (Commission and Overtime eligible). Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Paid time off and access to the employee assistance program are also provided.

Cartier fosters a culture of excellence, where employees are encouraged to embody the brand's values of elegance and innovation. The work environment is collaborative, with a focus on personal growth and professional development. As part of Richemont, employees are part of a global network dedicated to crafting the future of luxury.