Cartier Sales Associate

New York City • USA

Tuesday, April 8, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As an employer, Cartier is committed to fostering a diverse and inclusive environment, reflecting the dynamic world in which it operates. The Richemont Group, a global leader in luxury goods, supports its brands in creating innovative and exceptional experiences, valuing the diversity of its workforce as a key driver of creativity and excellence.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide outstanding customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach to meet client needs and motivations.
4. Handle objections and negotiate with ease.
5. Support after-sales clients in accordance with Maison values, providing recommendations for an exceptional client experience.
6. Cultivate client relationships through exceptional service and Maison-specific CRM initiatives.
7. Capture client data accurately for follow-up and relationship building.
8. Resolve client issues and escalate to management as needed.
9. Participate in-store and offsite events and networking activities.
10. Comply with all security and operational policies and procedures.
11. Assist with daily boutique set-up, breakdown, and maintenance.
12. Participate in merchandising and inventory activities.
13. Assist with special projects as needed.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail and ability to multitask with precision.
6. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Expected hourly range: $18.75 to $28.85 (Commission and overtime eligible). Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off to support community initiatives.

Cartier, as part of the Richemont Group, embraces a culture of innovation, diversity, and inclusion. The company values the unique perspectives of its employees, fostering an environment where creativity thrives. Employees are encouraged to contribute to their communities and are supported in achieving a work-life balance.