Cartier Sales Associate

New York • USA

Thursday, March 20, 2025

Cartier, a distinguished member of the Richemont Group, is synonymous with luxury and sophistication. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace that mirrors the dynamic world in which it operates. The company prides itself on nurturing talent from various backgrounds, thereby enriching its community and enhancing creativity and excellence.

1. Achieve and exceed monthly sales targets as set by management.
2. Deliver exceptional customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach to meet client needs and motivations.
4. Negotiate and manage client objections effectively.
5. Support after-sales clients, embodying Maison values and providing recommendations for an exceptional experience.
6. Cultivate and manage client relationships through Maison-specific CRM initiatives.
7. Capture client data accurately for follow-up and relationship building.
8. Resolve client issues and escalate to management as necessary.
9. Participate in in-store and offsite events and networking initiatives.
10. Comply with all security and operational policies and procedures.
11. Assist with daily boutique operations, including setup, breakdown, and maintenance of displays.
12. Participate in inventories and cycle counts to ensure audit success.
13. Assist with special projects such as price changes and back-office responsibilities.

1. College degree preferred.

1. Ability to work in a fast-paced retail environment.
2. Proficiency with computers and internet; MS Office required, SAP preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail and ability to multitask with precision.
6. Bilingual skills are a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments. General knowledge of timepiece movements is advantageous.

College degree preferred.

Expected hourly range: $18.75 to $28.85, with eligibility for commission and overtime.

Comprehensive benefits program including medical, dental, and vision insurance, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are provided to support community initiatives.

Richemont Americas fosters a culture of inclusivity and diversity, celebrating the unique backgrounds and perspectives of its employees. The company encourages creativity and innovation, providing a supportive environment where employees can thrive and contribute to the brand's legacy of excellence.