Cartier Sales Associate

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As part of Richemont Americas, Cartier embraces diversity and inclusion, fostering a dynamic and innovative environment. The company is committed to excellence and creativity, continually advancing its community through a rich tapestry of backgrounds and experiences.

1. Achieve and surpass monthly sales targets as set by management.
2. Deliver exceptional customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional client experience.
5. Cultivate and maintain client relationships through exceptional service and CRM initiatives.
6. Accurately capture client data for follow-up and relationship building.
7. Resolve client issues and escalate to management when necessary.
8. Participate in in-store and offsite events and networking activities.
9. Comply with all security and operational policies and procedures.
10. Assist with daily boutique operations, including set-up, breakdown, and maintenance.
11. Participate in merchandising and inventory management.
12. Assist with special projects as needed.

1. 2 to 5 years of experience in luxury retail, service, or hospitality.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong customer service orientation.
5. Attention to detail and ability to multitask.
6. Additional language skills are a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in community initiatives with volunteer days off.

Richemont Americas is dedicated to fostering an inclusive community where diversity is celebrated. The company values creativity and knowledge, empowering employees to deliver excellence. The workplace culture is dynamic and innovative, reflecting the ever-changing world.