Cartier Sales Associate

Cartier is a preeminent maison of jewellery and watchmaking, recognised worldwide for craftsmanship, heritage and iconic design. As part of the Richemont group, Cartier operates a global network of boutiques and cultivates a culture of meticulous client service, technical excellence and aesthetic refinement.

1. Deliver personalised, discreet client service to high-net-worth and walk-in clients, tailoring presentations to individual preferences.
2. Achieve and exceed boutique sales targets through proactive clienteling, appointment management and conversion of enquiries.
3. Maintain expert product knowledge across jewellery, watches and related categories; present product provenance, materials and craftsmanship with authority.
4. Manage client records and follow-up activity to build long-term relationships and repeat business.
5. Ensure boutique standards for visual merchandising, product presentation and housekeeping are consistently upheld.
6. Process transactions accurately and securely, adhering to cash handling and retail loss-prevention procedures.
7. Collaborate with colleagues on stock management, appointment coordination and in-store events; escalate customer needs to management or after-sales teams when required.
8. Comply with brand policies, regulatory requirements and high standards of confidentiality and discretion.

1. Minimum 2 years' retail experience, preferably within luxury jewellery, watchmaking or high-end fashion.
2. Proven track record of meeting or exceeding sales targets in a boutique environment.
3. Outstanding interpersonal and communication skills, with an aptitude for building long-term client relationships.
4. Professional presentation, cultural sensitivity and discretion when working with private clients.
5. Right to work in the UK and availability to work a flexible schedule, including evenings and weekends; role is 4 days per week.

1. Clienteling and relationship management
2. Luxury sales and upselling techniques
3. Visual merchandising and product presentation
4. Appointment management and client follow-up
5. Transaction handling and POS accuracy
6. Team collaboration and boutique operations

At least 2 years of direct luxury retail experience, ideally within jewellery or watches, demonstrating measurable sales results, high-value transaction handling and cultivated client relationships.

Secondary education or equivalent; vocational training in retail, hospitality or luxury brand management is advantageous.

Cartier fosters a culture rooted in craftsmanship, refinement and personalised service. The workplace emphasises professional development, attention to detail and collaborative boutique delivery while maintaining the discretion expected by an elite clientele.