Cartier Sales Associate

King of Prussia • USA

Thursday, March 20, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and luxury products. As part of a global leader in the luxury goods sector, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the diversity of its clientele and communities. The brand prides itself on nurturing creativity and excellence through a culture of empowerment and diversity.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver exceptional customer service by creating a welcoming environment and maintaining high standards of product knowledge and customer interaction.
3. Adapt sales approach to meet client needs and motivations, handling objections effectively.
4. Support after-sales clients in line with Maison values, providing recommendations for an exceptional client experience.
5. Cultivate client relationships through exceptional service and Maison-specific CRM initiatives.
6. Accurately capture client data for follow-up and relationship building.
7. Resolve client issues and escalate as necessary to management.
8. Participate in in-store and offsite events and networking activities.
9. Comply with all security and operational policies and procedures.
10. Assist with daily set-up, breakdown, and maintenance of the boutique, including merchandising and inventory management.
11. Participate in special projects such as price changes and supporting back-office responsibilities.

1. 2 to 5 years of experience in luxury retail, service, or hospitality.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and multitasking ability.
5. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement benefit, paid time off, and volunteer time off days are also provided.

Cartier fosters a culture of diversity, inclusion, and empowerment, reflecting its commitment to creativity and excellence. The brand supports its employees' well-being and work-life balance, encouraging community engagement and personal growth.