Cartier Sales Associate

King of Prussia • USA

Saturday, March 15, 2025

Cartier, a distinguished member of the Richemont Group, epitomizes luxury and elegance in the world of fine jewelry and watches. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace that celebrates the unique backgrounds and perspectives of its employees. This dedication to diversity and inclusion fuels creativity and innovation, ensuring the brand's continued excellence and leadership in the luxury sector.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver exceptional customer service by creating a welcoming environment and maintaining high standards of product knowledge.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional client experience.
5. Cultivate and manage client relationships through exceptional service and CRM initiatives, partnering with management for client development.
6. Accurately capture and utilize client data for follow-up and relationship building.
7. Resolve client issues and escalate to management as necessary.
8. Participate in in-store and offsite events and networking activities.
9. Comply with all security and operational policies and procedures.
10. Assist with daily boutique operations, including set-up, breakdown, merchandising, and inventory management.
11. Participate in special projects as needed, such as price changes and back-office support.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements.

1. Ability to thrive in a fast-paced retail environment.
2. Proficiency in computer and internet usage, with MS Office experience required and SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail and ability to multitask with precision.
6. Fluency in additional languages is a plus.
7. Professional demeanor and brand ambassadorship.
8. Self-starter with a team-player approach.
9. Availability to work retail hours, including weekends, and to travel for training and events.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees enjoy paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are available to support community initiatives.

Richemont Americas is dedicated to creating an inclusive community that values diversity and empowers creativity and knowledge. The company prioritizes employee well-being and work-life balance, encouraging participation in community initiatives and fostering a supportive and dynamic work environment.