Cartier Sales Associate

King of Prussia • USA

Wednesday, March 12, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As part of Richemont Americas, Cartier is committed to fostering a diverse and inclusive workplace that celebrates the unique backgrounds and talents of its employees. The company prides itself on creating an environment where creativity and knowledge thrive, driving the brand's legacy of excellence.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver exceptional customer service, ensuring a welcoming and knowledgeable environment for clients.
3. Adapt sales approach to meet individual client needs and motivations.
4. Negotiate and manage client objections effectively.
5. Assist and support after-sales clients in alignment with Maison values, providing exceptional client experiences.
6. Stay informed on industry news and competitor activities.
7. Cultivate and maintain client relationships through exceptional service and CRM initiatives.
8. Accurately capture client data for follow-up and relationship building.
9. Resolve client issues and escalate to management as necessary.
10. Participate in in-store and offsite events and networking activities.
11. Comply with all security and operational policies and procedures.
12. Assist with boutique setup, breakdown, and maintenance.
13. Participate in merchandising, inventory, and cycle counts.
14. Support special projects such as price changes and back-office responsibilities.

1. College degree preferred.

1. Ability to work in a fast-paced retail environment.
2. Proficiency with computers and internet applications.
3. Experience with MS Office; SAP knowledge preferred.
4. Excellent interpersonal and communication skills.
5. Strong understanding of customer service needs and priorities.
6. Attention to detail and ability to multitask with precision.
7. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments. General knowledge of timepiece movements is advantageous.

College degree preferred.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Employees enjoy paid time off, wellness reimbursements, and access to an employee assistance program. Volunteer days are provided to support community initiatives.

Richemont Americas is dedicated to crafting a future that embraces diversity and inclusion. The company values creativity and knowledge, fostering a community where employees feel empowered to contribute to the brand's legacy of excellence. The workplace culture is one of collaboration, innovation, and respect for individuality.