Cartier Sales Associate

Cartier, a distinguished name in the luxury jewelry and watchmaking industry, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. As an employer, Cartier is committed to excellence, innovation, and the cultivation of talent within its global team.

1. Provide expert consultation to an exclusive clientele.
2. Actively acquire new clients and maintain existing customer relationships.
3. Manage customer traffic and greet clients upon arrival.
4. Assist clients with bespoke High Jewellery and Fine Watchmaking creations.
5. Implement a New Retail strategy, including E-Commerce, Distant Sales, Virtual Sales Ceremony, and more.
6. Offer personalized service to VIP clients and nurture local business relationships.
7. Perform various administrative tasks, such as maintaining the customer database and preparing for inventory.
8. Engage in networking activities, including attending local events and digital sales functions.

1. Completed education or relevant experience in a customer and service-oriented environment.
2. Experience in luxury sales, preferably in jewelry and/or watchmaking.
3. Excellent knowledge of New Retail, including digital sales and networking.
4. Curiosity and a unique interest in innovative sales approaches.
5. Excellent communication skills and a positive demeanor.
6. Proficiency in German and English; additional languages are a plus.
7. Flexible, resilient team player with a confident and appropriate presence.
8. Familiarity with SAP or similar inventory management systems.
9. Proficiency with digital tools such as customer apps and Click and Collect systems.

1. Expert customer consultation
2. Client acquisition and relationship management
3. Traffic management
4. Bespoke service provision
5. New Retail strategy implementation
6. VIP client service
7. Administrative proficiency
8. Networking
9. Communication
10. Language proficiency
11. Team collaboration
12. Digital tool proficiency

Experience in luxury sales, particularly in the jewelry and watchmaking sectors, is desired.

Completed education or relevant experience in a customer and service-oriented environment.

The position offers a dynamic work environment within a prestigious luxury brand, opportunities for professional growth, and the chance to work with an exclusive clientele.

Cartier fosters a culture of innovation, excellence, and collaboration. The workplace environment is dynamic and supportive, encouraging employees to explore new ideas and approaches to luxury sales.