Cartier Sales Associate

Dallas • USA

Friday, March 21, 2025

Cartier, a distinguished name in the luxury goods sector, operates under the auspices of Richemont, a global leader in luxury retail. Richemont Americas is committed to fostering an inclusive and diverse workplace that mirrors the dynamic world we inhabit. The company prides itself on nurturing a community where creativity and knowledge thrive, driven by the diverse backgrounds and experiences of its employees.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver exceptional customer service by creating a welcoming environment, demonstrating solid product knowledge, and maintaining outstanding standards.
3. Adapt sales approach to meet client needs and motivations, and handle objections effectively.
4. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional client experience.
5. Cultivate client relationships through exceptional service and Maison-specific CRM initiatives, developing plans with management for clients and prospects.
6. Accurately capture client data for follow-up and relationship building, utilizing available tools effectively.
7. Resolve client issues and escalate to management as needed.
8. Participate in in-store and offsite events and networking, in collaboration with management.
9. Comply with all security and operational policies and procedures for the Group, Maison, and boutique.
10. Assist with daily boutique operations, including set-up, breakdown, merchandising, and maintenance of displays and back-stock.
11. Participate in inventories and cycle counts to ensure a successful audit.
12. Assist with special projects such as price changes and supporting back-office responsibilities.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and ability to multitask with precision.
5. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees enjoy paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are available to support community initiatives.

Richemont Americas is dedicated to creating an inclusive and diverse environment where employees are encouraged to bring their full selves to work. The company values creativity and knowledge, fostering a culture of excellence and community advancement.