Cartier Sales Associate

Boca Raton • USA

Tuesday, March 11, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its timeless luxury and exquisite craftsmanship. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace that celebrates the unique backgrounds and perspectives of its employees. The brand prides itself on empowering creativity and knowledge to deliver unparalleled excellence in the luxury sector.

1. Achieve and exceed monthly sales targets as set by management.
2. Provide exceptional customer service, ensuring a welcoming and knowledgeable environment for clients.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Support after-sales clients in alignment with Maison values, offering recommendations for an exceptional experience.
5. Cultivate client relationships through exceptional service and Maison-specific CRM initiatives.
6. Accurately capture client data for follow-up and relationship building.
7. Resolve client issues and escalate to management as necessary.
8. Participate in in-store and offsite events and networking activities.
9. Comply with all security and operational policies and procedures.
10. Assist with daily boutique operations, including set-up, breakdown, and maintenance of displays.
11. Participate in inventories and cycle counts to ensure successful audits.
12. Assist with special projects such as price changes and back-office responsibilities.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and ability to multitask.
5. Additional language skills are a plus.
6. Self-starter with a team-player approach.
7. Availability to work retail hours, including weekends, and travel for training and events.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees enjoy paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also provided to support community initiatives.

Richemont Americas is dedicated to creating an evolving, inclusive community that values diversity and embraces creativity. The company supports employee well-being and work-life balance, encouraging participation in community initiatives and offering a supportive environment for professional growth.