Cartier Sales Associate

Berlin • Germany

Wednesday, March 12, 2025

Cartier, a distinguished Maison under the Richemont umbrella, is renowned for its exquisite craftsmanship in jewelry, fine watches, and premium accessories. Richemont is a conglomerate that unites some of the world's leading luxury brands, each with a proud tradition of style, quality, and artisanal excellence. The group's mission is to preserve the unique heritage and identity of each Maison while fostering innovation and the development of new products that reflect the distinct values of its brands.

1. Provide expert consultation to an exclusive clientele.
2. Actively acquire new clients and maintain existing customer relationships.
3. Manage customer traffic and greet clients upon arrival.
4. Assist clients with bespoke high jewelry and fine watchmaking creations.
5. Implement a New Retail strategy, including e-commerce, distant sales, virtual sales ceremonies, and client entertainment.
6. Offer personalized service to VIP clients and nurture local business relationships.
7. Perform administrative tasks such as maintaining the client database and preparing inventory.
8. Engage in networking activities, including attending local events and digital sales functions.

1. Completed training or a background in a customer and service-oriented environment.
2. Experience in luxury sales, preferably in jewelry and/or watches.
3. Excellent understanding of New Retail, including digital sales and networking.
4. Curiosity and interest in innovative sales approaches.
5. Outstanding communication skills and a positive demeanor.
6. Proficiency in German and English, with additional languages preferred.
7. Flexible, resilient team player with a confident and appropriate manner.
8. Familiarity with SAP or similar inventory management systems.
9. Competence with digital tools such as client apps and click-and-collect systems.

1. Customer service expertise
2. Sales acumen in luxury goods
3. Digital sales proficiency
4. Networking ability
5. Strong communication
6. Multilingual capabilities
7. Team collaboration
8. Technical proficiency with retail software

Experience in luxury sales, ideally within the jewelry and watch sectors, is desired.

Completed training or equivalent experience in a customer-oriented field.

Competitive salary with performance-based incentives.

Comprehensive benefits package including pension plan, meal vouchers, transportation subsidy, and employee discounts.

Cartier fosters a dynamic and diverse team environment, emphasizing innovation, inclusivity, and the preservation of its rich heritage. The Maison values diversity and is committed to creating an inclusive workplace where all employees are respected and valued.