Cartier Sales Associate

Aventura • USA

Tuesday, March 11, 2025

Cartier, a prestigious name in luxury goods, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading international brands in the luxury sector. Cartier North America is committed to fostering a diverse and inclusive workforce, reflecting the rich tapestry of its clientele and the communities it serves. The company values creativity and knowledge, believing these elements are best nurtured in an environment where diversity is embraced and empowered.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide exceptional customer service, ensuring each client receives a unique and memorable experience.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Support after-sales clients in accordance with Maison values, providing recommendations for an exceptional client experience.
5. Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives.
6. Capture client data accurately for follow-up and relationship building, utilizing available tools effectively.
7. Resolve client issues and escalate to management as necessary.
8. Participate in in-store and offsite events and networking initiatives.
9. Comply with all security and operational policies and procedures for the Group, Maison, and boutique.
10. Assist with daily boutique operations, including set-up, breakdown, merchandising, and maintenance.
11. Participate in daily and annual inventories and cycle counts to ensure a successful audit.
12. Assist with special projects as needed, such as price changes and supporting back-office responsibilities.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environment.
2. General knowledge of timepiece movements.
3. Availability to work Saturdays, Sundays, and one weekday.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail with the ability to handle multiple tasks simultaneously.
6. Self-starter with a team-player approach.
7. Additional language skills are a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environment.

College degree preferred.

Richemont offers a comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Cartier North America champions a culture of diversity and inclusion, fostering an environment where creativity and knowledge thrive. The company is dedicated to creating a workforce that mirrors the diversity of its clientele and communities, ensuring that all employees feel valued and empowered.