Cartier Sales Associate

Atlanta • USA

Thursday, May 15, 2025

Cartier, a prestigious brand under the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As part of Richemont Americas, Cartier is committed to fostering an inclusive community that celebrates diversity and encourages creativity, ensuring excellence in every facet of its operations.

1. Achieve and exceed monthly sales targets as set by management.
2. Provide exceptional customer service, ensuring a unique client experience at all touch points.
3. Develop and maintain a robust client portfolio, adapting approaches to meet client needs.
4. Handle client objections and negotiations with professionalism.
5. Support after-sales clients, providing recommendations aligned with Maison values.
6. Stay informed on industry trends and competitor activities.
7. Cultivate client relationships through Maison-specific CRM initiatives.
8. Accurately capture client data for follow-up and relationship building.
9. Resolve client issues and escalate to management when necessary.
10. Participate in in-store and offsite events and networking initiatives.
11. Comply with all security and operational policies and procedures.
12. Assist with daily boutique operations, including set-up, breakdown, and maintenance.
13. Participate in inventory management and audits.
14. Contribute to special projects as needed.

1. 2 to 5 years of experience in luxury retail, service, or hospitality.
2. General knowledge of timepiece movements.

1. Ability to thrive in a fast-paced retail environment.
2. Proficiency with computers and internet applications.
3. Experience with MS Office; SAP knowledge preferred.
4. Additional language skills are advantageous.
5. Excellent interpersonal and communication skills.
6. Strong customer service orientation and attention to detail.
7. Ability to multitask with precision.
8. Professional demeanor and brand ambassadorship.
9. Self-motivated with a collaborative approach.
10. Availability for retail hours, including weekends, and travel for training and events.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in volunteer initiatives with dedicated days off.

Richemont Americas is dedicated to creating an inclusive environment that reflects the diverse world it serves. The company values creativity and knowledge, fostering a workplace where employees are empowered to deliver excellence and contribute to a vibrant community.