Cartier Sales Assistant

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a global leader in high-end jewelry, watches, and accessories. Renowned for its commitment to diversity and inclusion, Cartier North America strives to create a workforce that mirrors the multifaceted backgrounds of its clientele and communities. The brand is dedicated to fostering creativity and excellence through a culture of empowerment and respect.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance the client experience.
4. Assist sales associates with appointment preparation, client entertainment, and product presentation.
5. Facilitate seamless client experiences by managing various front-of-house and back-of-house activities, including sales finalization and client data capture.
6. Handle quick service requests, such as repair drop-offs, personalization requests, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including making reservations and fulfilling entertainment requests.
9. Assist with phone duties, including managing incoming calls and setting appointments.
10. Optimize boutique environment by managing traffic flow and maintaining the appearance of sales and hospitality areas.
11. Assist with merchandising, display maintenance, and inventory control processes.
12. Develop brand knowledge to convey Cartier heritage and values.
13. Comply with security and operational procedures.
14. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training as needed.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail with the ability to multitask accurately.
7. Collaborative approach with a proactive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary: $24 per hour (Overtime eligible). Salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

The position offers competitive hourly compensation with eligibility for overtime, providing a dynamic work environment within a renowned luxury brand.

Cartier fosters a culture of inclusivity and creativity, encouraging a collaborative and empowering workplace. The brand values diversity and strives to create an environment where employees can thrive and contribute to delivering exceptional client experiences.