Cartier Sales Ambassador

New York • USA

Monday, November 10, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace, celebrating the unique backgrounds and experiences of its employees. The company thrives on creativity and innovation, driven by a culture that values inclusion and empowerment.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide exceptional customer service, ensuring a unique client experience at all touch points.
3. Adapt sales approach based on client needs and motivations.
4. Handle objections and negotiate with ease.
5. Support after-sales clients in alignment with Maison values.
6. Cultivate and maintain client relationships through exceptional service and CRM initiatives.
7. Accurately capture and utilize client data for relationship building.
8. Resolve client issues and escalate to management as necessary.
9. Participate in in-store and offsite events and networking.
10. Comply with all security and operational policies and procedures.
11. Assist with boutique setup, breakdown, and maintenance.
12. Participate in merchandising and inventory management.
13. Support special projects as needed.

1. College degree preferred.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail and ability to multitask.
6. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments. General knowledge of timepiece movements is advantageous.

College degree preferred.

Expected salary range: $26 to $28 per hour, commission eligible. Salaries will be negotiated based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in volunteer initiatives with days off for community service.

Richemont Americas is dedicated to crafting the future by embracing diversity and fostering an inclusive community. The company values creativity and knowledge, empowering employees to deliver excellence and advance the brand's legacy. The workplace culture is one of collaboration, innovation, and respect for individual contributions.