Cartier Sales Ambassador

New York • USA

Monday, November 10, 2025

Cartier, a distinguished name in the luxury fashion industry, operates under the prestigious Richemont Group, known for its commitment to excellence and innovation. As a leader in the creation of fine jewelry and timepieces, Cartier offers an unparalleled work environment that fosters creativity and professional growth.

1. Achieve and surpass monthly sales targets as directed by management.
2. Deliver exceptional customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach according to client needs and motivations.
4. Assist and support after-sales clients in line with Maison values.
5. Cultivate and maintain client relationships through exceptional service and CRM initiatives.
6. Accurately capture client data for follow-up and relationship building.
7. Resolve client issues and escalate to management when necessary.
8. Participate in in-store and offsite events and networking activities.
9. Comply with all security and operational policies and procedures.
10. Assist with daily boutique operations, including set-up, breakdown, and maintenance.
11. Participate in inventories and cycle counts for successful audits.
12. Support special projects as needed.

1. 2 to 5 years of experience in luxury retail.
2. Availability to work Saturdays, Sundays, and one weekday consistently.

1. Ability to thrive in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong customer service orientation and attention to detail.
5. Ability to handle multiple tasks simultaneously with precision.
6. Additional language skills are advantageous.
7. General knowledge of timepiece movements is preferred.

2 to 5 years of previous experience in luxury retail is required.

College degree preferred.

Richemont prioritizes employee wellbeing, offering comprehensive benefits including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees also enjoy paid time off and access to an employee assistance program.

Cartier, as part of the Richemont Group, fosters a culture of elegance, innovation, and excellence. Employees are encouraged to embody the brand's values, maintaining a professional demeanor and acting as ambassadors for the Maison. The work environment is dynamic, collaborative, and supportive of professional development.