Cartier Sales Ambassador

New York • USA

Wednesday, October 22, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As part of Richemont Americas, Cartier is committed to fostering a diverse and inclusive workplace that celebrates the unique backgrounds and perspectives of its employees. The brand is dedicated to creating an environment where creativity and excellence thrive, contributing to the vibrant community that defines Richemont.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide exceptional customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach to meet client needs and motivations.
4. Handle objections and negotiate with ease.
5. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional client experience.
6. Cultivate and manage client relationships through exceptional service and Maison-specific CRM initiatives.
7. Capture client data accurately for follow-up and relationship building.
8. Resolve client issues and escalate to management as needed.
9. Participate in in-store and offsite events and networking initiatives.
10. Comply with all security and operational policies and procedures.
11. Assist with daily boutique operations, including setup, breakdown, and maintenance.
12. Participate in merchandising and inventory management.
13. Assist with special projects, such as price changes and back office support.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong customer service orientation and understanding of customer priorities.
5. Attention to detail and ability to multitask with precision.
6. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Expected salary range: $26 to $28 per hour, commission eligible. Salaries will be negotiated based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in volunteer initiatives with paid volunteer days.

Cartier, as part of Richemont, cultivates a culture of inclusivity and innovation, where diversity is celebrated and creativity is nurtured. The brand is committed to empowering its employees, fostering a collaborative environment that supports professional growth and community engagement.