Cartier Sales Ambassador

New York • USA

Thursday, August 14, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its legacy of luxury and innovation in the world of fine jewelry and timepieces. As part of Richemont Americas, Cartier is committed to fostering a diverse and inclusive workplace that reflects the evolving global landscape. The company values creativity and knowledge, empowering its employees to deliver excellence and contribute to a vibrant community.

1. Consistently achieve and exceed monthly sales targets as directed by management.
2. Deliver outstanding customer service by creating a welcoming environment and maintaining high standards.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Support after-sales clients in accordance with Maison values, providing exceptional client experiences.
5. Cultivate client relationships through exceptional service and Maison-specific CRM initiatives.
6. Accurately capture client data for follow-up and relationship building.
7. Resolve client issues and escalate to management as needed.
8. Comply with all security and operational policies and procedures.
9. Assist with daily boutique operations, including set-up, breakdown, and maintenance.
10. Participate in merchandising, inventory management, and special projects.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong customer service orientation and attention to detail.
5. Ability to handle multiple tasks with precision.
6. Fluency in additional languages is a plus.

2 to 5 years of previous experience in luxury retail, service, or hospitality environments.

College degree preferred.

Expected salary range: $26 to $28 per hour, commission eligible.

Comprehensive benefits program including medical, dental, and vision insurance, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also offered.

Richemont Americas champions a culture of inclusion and diversity, fostering an environment where creativity and innovation thrive. Employees are encouraged to engage in community initiatives and are supported in achieving a healthy work-life balance.